They are the eyes, ears and last line of defense for our airways – we trust air traffic controllers with our lives. But people are quitting or retiring in record numbers, and at McCarran, officials say safety often takes a back seat to the bottom line.
The summer travel season is well underway at McCarran, but for the people with their eyes on the skies working up there is no vacation.
“There is a concern that we don't have the safety margin that we used to,” said Troy Verville. He works at the McCarran FAA control tower. It's his job to get planes safely to the ground. Verville says that's now in jeopardy.
“They're cutting costs with their staffing numbers, and it's essentially reflecting into our safety,” said Verville.
They – are the FAA. Verville and his air traffic controller union point out the stark reality of jobs versus safety.
“We work with a skeleton crew everyday,” he said.
According the FAA's own statistics, the number of operator errors, like near collisions and runway issues, spiked last year to five. So far for 2008, there have already been two.
But the number of controllers has slowly gone down since 2004. An I-Team investigation crunched the numbers of takeoffs and landings at McCarran for the past four years and found that with dwindling numbers and more flights, each air traffic controller is handling nearly 4,000 more operations per year than they used to.
“We don't have any concerns about the number of controllers we have right now,” said Ian Gregor with the FAA. He admits that staffing numbers are down.
The tower is approved for 35 to 43 controllers. The FAA tells us they have 33. The union says 26.
“Approach control” is approved for 43 to 53 controllers. They have 41. Both towers are below normal staffing levels. That means more work.
“The people who volunteer for overtime are working six day work weeks. Even the people that aren't on the volunteer list work at least one overtime day per pay period,” said Verville.
Gregor admits the problem is only going to get worse. “We project that we're going to lose most of our controller workforce to retirements over the next decade.”
The I-Team uncovered an operator error just this past week at McCarran. On July 6, a Cessna was cleared for takeoff on an east-west runway – at the same time, a 737 was also cleared on a north-south runway. If the controller wouldn't have caught the mistake, the planes would have collided.
“The controller was basically working three positions due to staffing levels. We didn't have enough controllers to open the other positions,” said Verville.
The FAA explains the incident this way. They say the planes were more than 6,000 feet apart at the time, and staffing levels had nothing to do with the error. They didn't mention the error even happened until we asked about it.
“We are operating safely and efficiently,” said Gregor.
Verville disagrees and says he will keep pushing for better pay, less overtime and more eyes on the skies. “The fewer bodies that we have, the more errors that we have.”
The FAA plans to install new lighted paths on McCarran's runways to make landings easier. And to encourage more people to become air traffic controllers in New York, they have started recruiting high schoolers with $100,000 signing bonuses.
Email your comments to Investigative Reporter Jonathan Humbert.
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